Terms of Service

These Terms of Service ("Terms") govern your use of Sentinel ("Sentinel", "the Service", "we", "us"), a Discord bot and web dashboard that provides member onboarding, support tickets, rank-up requests, leveling, team-finder, and automation tooling for Discord servers. Sentinel is operated by Joshua Rich ("we", "us").

By adding Sentinel to a Discord server, or by signing in to the Sentinel dashboard, you agree to these Terms. If you do not agree, do not use Sentinel.

1. What Sentinel Is

Sentinel is a third-party application that connects to Discord's API. It is not made, endorsed, or supported by Discord Inc. Using Sentinel also means you are bound by Discord's own Terms of Service and Community Guidelines.

2. Eligibility

You must meet Discord's own minimum age requirement (13, or higher where required by local law) to use Discord, and by extension Sentinel. The dashboard is only accessible to users with the "Manage Server" permission (or Administrator) on a given Discord server.

3. Accounts & Access

Dashboard sign-in works through Discord OAuth. We never see or store your Discord password. Your access to a server's dashboard is entirely determined by your role/permissions on that Discord server, as reported by Discord at sign-in and re-checked on each session.

4. Server Owner & Staff Responsibilities

If you install and configure Sentinel on a Discord server, you are responsible for:

• Complying with Discord's Terms of Service and Community Guidelines on your server.
• The content of any welcome messages, rules, ticket panels, or automation rules you configure.
• Obtaining any consent required under applicable law before collecting member information (e.g. RuneScape names, timezone, or other application answers) through Sentinel's forms on your server.
• Telling your members that Sentinel is in use and, where relevant, linking them to this page and our Privacy Policy.

5. Acceptable Use

You agree not to use Sentinel to:

• Violate Discord's Terms of Service, Community Guidelines, or any applicable law.
• Attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to Sentinel or its infrastructure.
• Harvest data through Sentinel for spam, harassment, or unsolicited contact.
• Automate abusive or excessive requests against the dashboard or the bot beyond normal use.

6. Cyberbullying & Harassment

Sentinel has zero tolerance for cyberbullying, harassment, or intimidation carried out using the Service. This applies to members using Sentinel's features (e.g. tickets, team finder posts) and to staff using Sentinel's moderation and automation tools against members.

In Australia, using a "carriage service" (which includes the internet and services like Discord) to menace, harass, or offend another person is a criminal offence under section 474.17 of the Criminal Code Act 1995 (Cth), carrying penalties of up to several years' imprisonment. The Online Safety Act 2021 also gives the eSafety Commissioner power to order the removal of cyberbullying material targeting Australian children. Depending on where you live, similar criminal harassment/stalking laws and civil remedies (such as intervention or protection orders) may also apply.

A Discord server's own staff are responsible for moderating conduct on their server, including conduct involving Sentinel's ticket, application, and team finder features. We may suspend or terminate a server's access to Sentinel, or an individual user's dashboard access, if we reasonably believe Sentinel is being used to facilitate cyberbullying or harassment.

If you believe you are the target of cyberbullying or online harassment, we encourage you to keep evidence (e.g. screenshots), use Discord's own blocking/reporting tools, report it to your server's staff, and, for serious cases or where a child is involved, report it to the eSafety Commissioner or your local police. Nothing in this section is legal advice.

7. Third-Party Services

Some Sentinel features look up publicly available Old School RuneScape data from RuneWatch and Wise Old Man, by the in-game name (RSN) a member submits, when a server owner enables those checks. These are independent services we do not control, are not affiliated with, and are not responsible for.

8. Data & Privacy

Our Privacy Policy explains what information Sentinel collects and how it is used. It is part of these Terms.

9. Availability & Changes to the Service

Sentinel is provided on an "as available" basis. We do not guarantee uninterrupted uptime, and we may add, change, or remove features, or suspend the Service entirely, at any time, with or without notice.

10. Disclaimer of Warranties

Sentinel is provided "as is" and "as available", without warranties of any kind, express or implied, including (to the extent permitted by law) any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that Sentinel will be error-free, secure, or available at all times.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from your use of (or inability to use) Sentinel, including actions taken by server staff using Sentinel's moderation or automation features (e.g. role changes, kicks, bans, timeouts, or message deletion configured by that server's own staff).

12. Termination

A server owner can remove Sentinel from their Discord server at any time. We may suspend or terminate Sentinel's access to a server, or a user's dashboard access, if we reasonably believe these Terms or applicable law have been violated.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will update the "Last updated" date above. Continuing to use Sentinel after a change means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia, without regard to its conflict-of-law principles.

15. Contact

Questions about these Terms can be sent to sentinelbot.uk@gmail.com.